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Despite approval of his withdrawal requests, the transactions remain in processing for longer than the maximum 48-hour wait time, and then gets rejected. The casino underwent a KYC verification and then closed the account and confiscated all deposits and winnings without presenting any evidence. After reviewing the case and evidence provided by the casino, we found that the usage of a VPN was not an issue. However, due to the complaint being related to sports betting, which was outside our area of expertise, we had to reject the complaint. We advised the player to submit his complaint to sports betting-related websites for further assistance. The player from Colombia had deposited money to 1win Casino, but the funds hadn’t been added to the casino account despite being deducted from his bank account.
- The casino responded and stated that the player’s account had been blocked due to fraudulent activity.
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- The Complaints Team had extended the response time by seven days but ultimately had to reject the complaint due to the player’s lack of response to inquiries.
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- The player had denied any violation and stated that he only had a single account with the casino.
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Account blocked after KYC.
Despite repeated requests, the casino did not respond promptly, delaying the resolution process. Eventually, the casino provided evidence that the player’s account was blocked due to violating terms and conditions by using multiple accounts linked to the same payment method. Based on this evidence, we concluded that the complaint was unjustified and rejected it. The player from India had submitted a withdrawal request less than two weeks before contacting us. The player faced account blockage and delayed KYC verification despite submitting the required documents, and requested the return of his deposited money. After our intervention and multiple follow-ups, the casino processed the player’s withdrawal, which he confirmed receiving.
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The player was asking for direct contact from the casino to resolve the issue. Despite our team’s efforts to communicate and provide assistance, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.
The casino eventually requested KYC verification, which the player had passed successfully. The player had then been able to partially withdraw his funds but had expressed regret over losing a significant amount due to the delay in resolving the issue. Unfortunately, the player had not responded to further inquiries from the Complaints Team, leaving the resolution of the issue incomplete. The player from Argentina had submitted a withdrawal request less than two weeks before contacting us. We had informed the player about the usual processing times and advised patience and cooperation with the casino. However, due to the lack of response from the player, we were unable to investigate the issue further and had to reject the complaint.
The player stopped responding to our questions and comments, so we had to reject the complaint. The player from Mexico is experiencing issues with casino withdrawals. All his attempts to withdraw funds are being canceled and returned to his game account, despite using different methods and banks as well as cryptocurrencies. The player did not respond to our questions and comments, therefore we rejected the complaint.
Player’s account blocked with balance after KYC check.
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After a thorough investigation, it was concluded that the complaint was rejected due to evidence of submitted forged documents, which were strictly prohibited by the casino. The player was informed that assistance could not be provided in this dispute. The player from Armenia had struggled with a gambling addiction and had requested account closure multiple times, but the casino had refused to do so. They had continued to access their account, make deposits, and suffer losses, which prompted a demand for compensation. Consequently, the complaint had closed as unresolved due to the casino not providing any updates.
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We had advised the player to wait for the recommended 14 days for withdrawal processing. However, due to lack of response from the player, we had no choice but to reject the complaint. The player from India had encountered delays in his withdrawal request from the online casino, 1win. After he had submitted the required verification documents, his account was blocked, which made his funds inaccessible.
Player’s account has been blocked withholding winnings.
The player from South Korea had attempted to deposit 10,000 won but received a rejection message after initially seeing a success confirmation. After contacting customer service, they faced delays in responses and chat closures, with the casino refusing to process the deposit due to the timing of the request. The Complaints Team had extended the response time for the player but ultimately had to close the complaint due to a lack of communication from the player. The team remained available for assistance should the player choose to reopen the complaint in the future. He reported that 1Win provided no reason for the closure and had ignored further communication regarding a refund.
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The Complaints Team reviewed the case and contacted the casino for clarification. After receiving evidence from the casino, the complaint was rejected as unjustified due to a breach of terms regarding multiple accounts linked by the same payment method. The player from India had requested a withdrawal prior to submitting this complaint. We had advised him to wait at least 14 days after requesting the withdrawal before escalating the issue.
Insufficient evidence from player
Later the casino requested to reopen the complaint and provided more information, a new detail was revealed that the linked accounts were found and matching sports bets were detected. Finally, we were forced to reject the complaint due to its sports betting nature. The player from Brazil has requested a withdrawal two days prior to submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Italy has requested a withdrawal four days prior to submitting this complaint. The player from Colombia has requested a withdrawal four days prior to submitting this complaint.
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Suitable for Android and iOS, the 1Win apps are designed to allow players to enjoy sports betting on the go. When you download the app, you are able to access all of 1Win’s features and offers, directly through your smartphone. The player from Italy has experienced a technical glitch while playing roulette. Additionally, he’s facing difficulties withdrawing the winnings to his preferred payment method. Unfortunately, after a closer examination, we ended up rejecting this complaint as per the player’s explicit request and lack of evidence. The player from Slovakia has requested a withdrawal more than a year ago.
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He’s seeking assistance to retrieve approximately 4,000 USDT from playing Baccarat. The player from Togo had requested a withdrawal of his winnings of $24.36 but the casino had withheld the amount citing a violation of their terms and conditions. The player had denied any violation and stated that he only had a single account with the casino.
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He had provided all necessary details from the bank to the casino’s security team. The complaint was ultimately rejected due to the player’s lack of response to the casino’s requests for information. The casino had offered to process a refund once the player provided the necessary wallet details. The player from India experienced difficulties withdrawing funds from the casino. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions.
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Player’s withdrawal hasn’t been processed.
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Casino has provided us with evidence containing clear signs of fraudulent activity, therefore we have rejected the complaint. The player stopped responding to our questions and comments, so we rejected the complaint. Despite providing KYC details as requested, he has not received a positive response. The casino provided us with the evidence that the player had two registered accounts, so we rejected the complaint. The player from Maldives had won $200 and decided to withdraw the winnings.
Player’s deposit hasn’t been credited to the account.
- Therefore, we concluded that the casino had acted correctly and in accordance with its terms and conditions.
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The casino had stated that the account was blocked due to fraudulent activities as per their terms and conditions. After reviewing the evidence provided by the casino, we found multiple accounts linked to the player’s account. As a result, we were unable to further assist the player due to the violation of the casino’s terms and conditions.
However, after attempting to log in with 200,000 pesos left in the account, access was denied, and support claimed the account did not exist. The player believed the account had been closed to avoid paying out the winnings. The player did not respond to the Complaints Team’s requests for additional information, leading to the rejection of the complaint.