Suitable for Android and iOS, the 1Win apps are designed to allow players to enjoy sports betting on the go. When you download the app, you are able to access all of 1Win’s features and offers, directly through your smartphone. The player from Italy has experienced a technical glitch while playing roulette. Additionally, he’s facing difficulties withdrawing the winnings to his preferred payment method. Unfortunately, after a closer examination, we ended up rejecting this complaint as per the player’s explicit request and lack of evidence. The player from Slovakia has requested a withdrawal more than a year ago.
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The player from Brazil has been accused of opening multiple accounts. The player stated that there were 4 accounts belonging to the player and the 3 people they lived with. However, it came to light that all withdrawals made by the players were to the same wallet, and all deposits made to each account had come from a fifth person’s payment method. Due to evidence of this supplied by the casino, the complaint was rejected. The player from Colombia had requested a withdrawal seven days prior to submitting this complaint. The casino has informed that the withdrawal had been stuck with the payment provider.
Player’s withdrawal is pending.
We ended up closing the complaint, because the player stopped responding. The player from Italy has been trying to close the account due to a gambling problem. Although it seemed like the case had been resolved considering the overall context, since we did not receive confirmation from the player, we had no choice but to reject this complaint. The player’s account had been reactivated, and the player confirmed receipt of the payment. The player from India had her account blocked during the verification procedure. The player from India reports that their account at 1win was blocked despite playing legitimately and being in loss.
Player is struggling to self-exclude from casino.
Although we tried to help the player, the player start to be abusive towards our staff so we were forced to reject this complaint as abusive behavior is not tolerated. The player from India has submitted a withdrawal request less than two weeks prior to contacting us. The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. The player from Romania is experiencing difficulties withdrawing his funds due to limited availability of payment methods.
Consequently, the complaint was rejected due to lack of response. The player from India made a deposit of 10,000 INR, which was deducted from his account but was not credited to the casino account. Despite contacting 1win support and waiting 24 hours, the issue remained unresolved. We advised the player to contact his payment provider to investigate the issue, as the casino might not have had control over the transaction. The complaint was rejected due to the player’s lack of response to our follow-up messages.
Player’s account is closed.
The player from India had reported that his gaming account had been blocked unexpectedly and was demanding his $16,000 be returned to his cryptocurrency wallet. The player had claimed to have passed full KYC verification and denied any fraudulent activities. The casino, however, had referred to their clause 9.7, which allowed them to block accounts committing fraudulent actions. The player had denied having multiple accounts, but the casino had provided evidence of such. We had confirmed the evidence and found the player in violation of the casino’s terms and conditions. Consequently, the complaint had been rejected as the player was found to be ineligible for any winnings due to breaching the casino’s rules.
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- The player’s account got blocked after requesting a withdrawal.
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The player from India had his account closed by the casino, which cited fraudulent actions such as multi-accounting and automating bets. The player denied these accusations and requested evidence of the alleged fraud. We determined that since the balance in the player’s account at the time of closure was zero, we were unable to assist further. The casino was entitled to close an account for any reason if they paid out the player’s rightful winnings. The player from India faced an issue where 180,000 INR was debited from his bank account but not credited to the casino account.
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We had extended the complaint period to allow for the bank’s investigation, however, the player did not respond within the given time frame. The player from Argentina had been unable to make a successful deposit for nearly a month and had received no satisfactory resolution or refund despite numerous inquiries. Payments and dates were mismatched, which caused confusion and frustration in resolving the matter. After an extended period of back-and-forth communication with the casino, the player finally received a refund on March 31st. The player expressed dissatisfaction with the casino’s customer service and the time it took to resolve the issue. The player from India, who was a VIP client and an affiliate member of the casino, had their account blocked under the 10.3 p clause of general conditions since 22nd March 2024.
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Binomo required information to file a claim, which 1Win had refused to provide. The issue was resolved after the player requested transaction hashes, which the casino eventually supplied. With the hashes, the player was able to file a claim with the receiving entity, resulting in a refund, albeit with a 10% fee. The player from France had been charged for three months without having his game account activated. After three months, the casino claimed that a refund had been issued, but the player had not received it and had requested a refund receipt, which the casino refused to provide. The issue was resolved after the Complaints Team facilitated communication with the casino, resulting in the player receiving the refund.
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Consequently, the Complaints Team found the casino’s actions justified and the complaint was rejected. The player from India had her account blocked by 1win without an explanation, receiving a warning about alleged fraudulent activities. Additionally, all her withdrawals had been pending for three days, amounting to over 62,000 rupees, and she had not received any funds. The player from Venezuela faced account closure due to alleged fraudulent actions after experiencing issues with a delayed withdrawal. Despite having completed the KYC process, he received no clarification and requested his remaining funds, believing there had been a misunderstanding.
Player’s withdrawal is delayed despite verification.
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The player from Italy has been trying to withdraw his winnings, but all his withdrawal requests have been declined. The player managed to successfully withdraw his winnings, therefore we marked the complaint as resolved. The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification.
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Player’s account was closed after identity verification.
The player has since confirmed receipt of the funds, and the complaint has been marked as “resolved” in our system. The player from Russia had their account blocked after verification without explanation, with the casino citing general rules. They asserted that they did not violate any terms and maintained only one account and one crypto wallet. The Complaints Team had attempted to resolve the issue by seeking clarification from the casino regarding accusations of opposite betting and multiple accounts. However, due to the player’s lack of response to inquiries, the complaint was rejected. Since the completion of the verification, she had not been able to process any withdrawals.
His withdrawal of 40,000 INR appeared to be frozen, and despite contacting the support team, there was no resolution. After investigating, it was found that the player’s account was blocked due to fraudulent activities, specifically the use of multiple accounts. The player from Nigeria requested assistance after 1win had blocked his account following a withdrawal attempt of $480. He had successfully changed his email to receive OTPs after a long period of inactivity but faced issues after submitting the necessary documents for account verification.
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Player’s account has been closed, and his winnings have been blocked.
Their first withdrawal request on January 15th remained unprocessed, along with subsequent requests on January 18th and 19th. Customer service directed the player to email, but they received repetitive responses without resolution. The case was considered resolved, as the casino helped us and fulfilled its part of the solution.
Player’s account is blocked and withdrawals are delayed.
Unfortunately, instead of waiting for the withdrawals to be processed, the player chose to cancel them and play with the winnings, resulting in the loss of funds. The player experienced significant delays in receiving their 13,000 INR withdrawal due to issues with the payment processing. After extensive communication with both the casino and the Complaints Team, the funds were eventually returned to the player’s game balance after over 100 days.
Therefore, we were unable to proceed with the investigation and had to reject the complaint. An Indian player made a deposit of 25,600 INR which has not yet been credited to his 1Win app. Despite 7 days of waiting, customer service has provided no response except to wait. The player from India, who was a VIP member of 1win, had his account blocked by the casino due to alleged multiple account usage and abuse of loyalty programs. The player denied these accusations and asked for evidence, but received no response from the casino.
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- The player from Uzbekistan is facing issues with withdrawing money from the casino.
- However, the casino later used this as a reason to block his account.
Player is facing a withdrawal issue.
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We had suggested the player contact his payment provider for an investigation, as it was a complicated process that might take approximately one month. We also advised him against depositing any more funds until the issue was resolved. Unfortunately, the player https://press.farm/top-bonus-offers-available-at-1win/ did not respond to our further communications, leading us to close the complaint. The player from India had reported that after experiencing withdrawal difficulties, the casino had requested KYC documentation, which he had provided. However, after that, withdrawals were stopped and, subsequently, his account was blocked while holding a 1 lakh balance.
Player struggles with account deletion.
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Player’s withdrawal has been stalled.
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The player from India had his account blocked without explanation after increasing his winnings over 8 days. Despite being fully verified, he received no response after contacting the casino and seeking his winnings. After investigating, we found that the player’s account was linked to multiple accounts, violating the casino’s terms and conditions. Therefore, the player also failed the advanced KYC verification. The player from India faced delays in withdrawing his winnings from 1win casino, with the funds being held for many days.